CobIT-ITIL

CobIT-ITIL

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ITIL-CobIT palyginimo lentelė


ITIL Process Process Control Objective COBIT Process
SERVICE LEVEL MANAGEMENT DS 1 DS 1.0 Define and Manage Service Levels
The SLM Process DS 1 DS 1.1 Service Level Agreement Framework
Planning the Process DS 1 DS 1.2 Aspects of Service Level Agreements
Implementing the Process DS 1 DS 1.2 Aspects of Service Level Agreements
The On-going Process DS 1 DS 1.5 Review of Service Level Agreements and Contracts
SLA contents and key targets DS 1 DS 1.2 Aspects of Service Level Agreements
Key Performance Indicators and metrics for SLM efficiency and effectiveness DS 1 DS 1.4 Monitoring and Reporting
FINANCIAL MANAGEMENT FOR IT SERVICES PO 5 PO 5.0 Manage the IT Investment
Budgeting PO 5 PO 5.1 Annual IT Operating Budget
Developing the IT Accounting system PO 5 PO 5.1 Annual IT Operating Budget
Developing the Charging System DS 6 DS 6.2 Costing Procedures
Planning for IT Accounting and Charging DS 6 DS 6.1 Chargeable Items
Implementation DS 6 DS 6.0 Identify and Allocate Costs
Ongoing management and operation DS 6 DS 6.3 User Billing and Chargeback Procedures
CAPACITY MANAGEMENT DS 2 DS 2.0 Manage Third-Party Services
The Capacity Management process DS 3 DS 3.0 Manage Performance and Capacity
Activities in Capacity Management DS 3 DS 3.7 Capacity Management of Resources
Costs, benefits and possible problems DS 3 DS 3.7 Capacity Management of Resources
Planning and implementation DS 3 DS 3.0 Manage Performance and Capacity
Review of the Capacity Management process DS 3 DS 3.3 Monitoring and Reporting
Interfaces with other SM processes n.a. n.a. n.a.
IT Service Continuity Management DS 4 DS 4.0 Ensure Continuous Service
Scope of ITSCM DS 4 DS 4.1 IT Continuity Framework
The Business Continuity Lifecycle DS 4 DS 4.1 IT Continuity Framework
Management Structure DS 4 DS 4.1 IT Continuity Framework
Generating awareness DS 4 DS 4.1 IT Continuity Framework
Interfaces with other SM processes n.a. n.a. n.a.
AVAILABILITY MANAGEMENT DS 4 DS 4.0 Ensure Continuous Service
Basic concepts DS 4 DS 4.2 IT Continuity Plan Strategy and Philosophy
The Availability Management Process DS 4 DS 4.0 Ensure Continuous Service
The Cost of (Un)Availability PO 9 PO 9.4 Assess Risks
Availability Planning DS 3 DS 3.2 Availability Plan
Availability improvement DS 4 DS 4.4 Minimising IT Continuity Requirements
Availability measurement and reporting DS 3 DS 3.3 Monitoring and Reporting
Availability Management tools DS 3 DS 3.4 Modeling Tools
Availability Management methods and techniques DS 3 DS 3.0 Manage Performance and Capacity
THE SERVICE DESK DS 8 DS 8.0 Assist and Advise Customers
Overview DS 8 DS 8.1 Help Desk
Implementing a Service Desk infrastructure DS 8 DS 8.1 Help Desk
Service Desk technologies n.a. n.a. n.a.
Service Desk responsibilities, functions, staffing levels etc PO 4 PO 4.4 Roles and Responsibilities
Service Desk staffing skill set PO 7 PO 7.4 Personnel Training
Setting up a Service Desk environment PO 8 PO 8.1 External Requirements Review
Service Desk education and training PO 7 PO 7.4 Personnel Training
Service Desk processes and procedures DS 8 DS 8.0 Assist and Advise Customers
Incident reporting and review DS 5 DS 5.10 Violation and Security Activity Reports
INCIDENT MANAGEMENT DS 10 DS 10.0 Manage Problems and Incidents
Goal of Incident Management DS 10 DS 10.0 Manage Problems and Incidents
Scope of Incident Management DS 10 DS 10.1 Problem Management System
Basic concepts DS 10 DS 10.1 Problem Management System
Benefits of Incident Management DS 10 DS 10.1 Problem Management System
Planning and implementation DS 10 DS 10.1 Problem Management System
Incident Management activities DS 10 DS 10.3 Problem Tracking and Audit Trail
Handling of major Incidents DS 10 DS 10.2 Problem Escalation
Roles of the Incident Management process DS 10 DS 10.0 Manage Problems and Incidents
Key Performance Indicators DS 10 DS 10.3 Problem Tracking and Audit Trail
Tools DS 10 DS 10.1 Problem Management System
PROBLEM MANAGEMENT DS 10 DS 10.0 Manage Problems and Incidents
Goal of Problem Management DS 10 DS 10.0 Manage Problems and Incidents
Scope of Problem Management DS 10 DS 10.1 Problem Management System
Basic concepts DS 10 DS 10.1 Problem Management System
Benefits of Problem Management DS 10 DS 10.1 Problem Management System
Planning and implementation DS 10 DS 10.1 Problem Management System
Problem control activities DS 10 DS 10.3 Problem Tracking and Audit Trail
Error control activities DS 10 DS 10.3 Problem Tracking and Audit Trail
Proactive Problem Management DS 8 DS 8.5 Trend Analysis and Reporting
Providing information to the support organisation DS 8 DS 8.5 Trend Analysis and Reporting
Metrics DS 10 DS 10.0 Manage Problems and Incidents
Roles within Problem Management DS 10 DS 10.0 Manage Problems and Incidents
CONFIGURATION MANAGEMENT DS 9 DS 9.0 Manage the Configuration
Goal of Configuration Management DS 9 DS 9.0 Manage the Configuration
Scope of Configuration Management DS 9 DS 9.0 Manage the Configuration
Basic concepts DS 9 DS 9.1 Configuration Recording
Benefits and possible problems DS 9 DS 9.1 Configuration Recording
Planning and implementation DS 9 DS 9.1 Configuration Recording
Activities DS 9 DS 9.0 Manage the Configuration
Process control DS 9 DS 9.0 Manage the Configuration
Relations to other processes n.a. n.a. n.a.
Tools specific to the Configuration Management process n.a. n.a. n.a.
Impact of new technology n.a. n.a. n.a.
Guidance on Configuration Management n.a. n.a. n.a.
CHANGE MANAGEMENT AI 6 AI 6.0 Manage Changes
Goal of Change Management AI 6 AI 6.0 Manage Changes
Scope of Change Management AI 6 AI 6.0 Manage Changes
Basic concepts AI 6 AI 6.1 Change Request Initiation and Control
Benefits, costs and possible problems AI 6 AI 6.2 Impact Assessment
Activities AI 6 AI 6.0 Manage Changes
Planning and implementation AI 6 AI 6.0 Manage Changes
Metrics and management reporting AI 6 AI 6.2 Impact Assessment
Software tools AI 6 AI 6.3 Control of Changes
Impact of new technology n.a. n.a. n.a.
RELEASE MANAGEMENT AI 6 AI 6.0 Manage Changes
Goal of Release Management AI 6 AI 6.7 Software Release Policy
Scope of Release Management AI 6 AI 6.7 Software Release Policy
Basic concepts AI 6 AI 6.7 Software Release Policy
Benefits and possible problems AI 6 AI 6.7 Software Release Policy
Planning and implementation AI 6 AI 6.7 Software Release Policy
Process control AI 6 AI 6.7 Software Release Policy
Relations to other processes n.a. n.a. n.a.
Tools specific to the Release Management process n.a. n.a. n.a.
Guidance for successful Release Management AI 6 AI 6.7 Software Release Policy

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Tags: ITIL, CobIT, palyginimas, metodologija, procesai Paskutinį kartą keistas 15:18 Sek, 27 Sau 2008 , keitimus įvykdė Main. Peržiūrėtas 3,141 kartų Children Susiję puslapiai share Pasidalinti
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